Service & Support

As a key component of the building envelope, the performance and service quality of our profiles directly affect the energy-saving effect and long-term quality of projects. We have built a full-process business support system covering pre-sales technical cooperation, in-sales production assurance and after-sales engineering service, providing professional, stable and predictable products and services for our partners.

I. Pre-Sales: Technical Cooperation & Solution Optimization

  1. Project Energy-Saving Calculation — Heat transfer coefficient (K-value) simulation for door/window and curtain wall systems based on regional climate and energy-saving requirements, providing data support for bidding documents and product selection.
  2. Customized Solutions — Multiple surface treatments (powder coating, fluorocarbon coating, wood-grain lamination) and colors; profile cross-section optimization and structural strength review for irregular or oversized windows.
  3. Samples & Technical Documentation — Standard samples, profile cross-sections and color cards; full technical documents including test reports, type-test reports and energy-saving filing certificates.

II. In-Sales: Order Management & Delivery Assurance

  1. Standardized Order Processing — Dedicated staff review specifications, colors and delivery cycles; real-time production progress and logistics tracking; per-piece inspection before shipment with quality certificates and delivery lists.
  2. Flexible Scheduling & On-Time Delivery — Priority scheduling system with a fast-response channel for urgent orders; key projects can be prioritized to keep delivery within the standard cycle.
  3. Logistics & Protection — Stretch-film wrapping, protective corners and spacers; route-based reinforcement; direct-to-site or transit warehouse delivery for distant projects.

III. After-Sales: Engineering Support & Problem Handling

  1. On-Site Technical Support — Installation technical briefing on cutting, assembly, hardware and wall fixing; telephone, video or on-site technical response.
  2. Quality Issue Handling — 24-hour response for feedback and preliminary assessment; 48-hour resolution plan (replacement or other remedies); verified direct losses from quality issues borne by our company.
  3. Long-Term Quality Tracking — Customer file management, regular project revisit, and feedback incorporated into product improvement.

IV. Partnership Value: Stable Supply & Benefit Protection

  • Quality Stability — In compliance with GB/T 8814 and national aluminum alloy profile standards; batch management and quality traceability from raw materials to finished products.
  • Long-Term Supply Capacity — Large-scale production capacity with ample stock to handle concentrated project supply, including peak-season and urgent orders.
  • Fair & Transparent Business Policy — Transparent pricing without hidden charges; project first-registration protection; flexible settlement by bank transfer or acceptance draft.
  • Life-Cycle Cost Advantage — High cost-performance across the building life cycle; supports green building evaluation and energy-saving acceptance, reducing later operation and maintenance costs.

“One Heart, One Focus, Enduring Vision” — we believe that delivering profiles is only the beginning of cooperation; technical support, delivery assurance and engineering service are the key to our comprehensive capability.